Managing Difficult Conversations at Work

Who should attend? This session will help anyone to handle difficult conversations at work. To register please contact alix@melbreckassociates.co.uk or online www.melbreckassociates.co.uk

Cost £50 per person

Overview This practical course will equip you to manage challenging and difficult conversations. It will help you to manage yourself, and to deal with aggressive conversations where there is a high emotional response involved. You will have a better understanding of stress while being able to say no. It will help you to develop good listening skills while understanding the importance of attitude, build rapport and strengthen your own resilience.

Objective: by the end of the session on participants will

• Understand the importance of attitude and establishing empathy
• Develop listening skills, seek to understand, staying in better control of the conversation while asking insightful questions
• Understand stress and different responses to stress
• Be better equipped to deal with aggression and emotional responses
• Better manage challenging behaviour and saying no
• Practical tips to develop your resilience.

Trainer: Alix Crawford, Melbreck Associates